02-01-2026 15:41 via retailgazette.co.uk

Asos shakes-up returns policy with transparency tool launch

Asos has updated its returns policy in the UK, as it launches a new transparency tool for shoppers.
From 6 January, shoppers whose historical returns surpass 70% of the total value of their past orders will be exempt from paying the fashion retailer’s £3.95 charge if they return less than £40 worth of products from an order. 
The policy is intended to give more flexibility to frequent returners who keep most of the products they purchase.
Customers will be able to view the
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