Albemarle & Bond criticised after customer helpline is overwhelmed

National Pawnbrokers Association says industry is ‘not impressed’ with A&BPawnbroker Albemarle & Bond has been criticised for “woefully inadequate” communication with customers hoping to retrieve belongings after the company shut its shops and website last week.The National Pawnbrokers Association (NPA), the UK trade body of which Albemarle & Bond is a member, said it was receiving hundreds of calls a day from worried customers who had been unable to get throu