What the public need to improve trust in Scotland's railway

The Herald - For a passenger, what they need from the railway is simple.They buy a ticket, which should allow them to reach their destination safely, comfortably and punctually.ScotRail?s passengers are generally reasonably satisfied with their journeys ? 88 of them according to the latest Transport Focus Rail User Survey.It should be a routine experience, unremarkable, trustworthy and predictable.