Virgin gets back on track with rail ticket refunds

Train company changes policy after pressure from readers and passenger group over refunding commuters if they find their lost railcardA few weeks ago we covered the case of GC of London who had forgotten their disabled person’s railcard while on a Virgin West Coast train between Manchester Piccadilly and London Euston. They had to buy two new tickets at full price (an eye-watering £201.85 each compared with £35.65 for the advance tickets with the railcard).GC found their railca