Southern rail gets lowest satisfaction score in passenger survey

Only 72% of Southern passengers were satisfied with their last journey, closely followed by other Govia-operated south-east commuter servicesSouthern rail continues to have the most dissatisfied passengers in Britain, closely followed by other south-east commuter services operated by Govia, according to the latest national passenger survey (pdf).However, the transport watchdog pointed to some “fragile green shoots of recovery” as overall satisfaction ratings rose by three percentage