‘Remove travel passes from rail managers’

FirstGroup CIO says managers don’t see the problems users face
 
FirstGroup chief information officer Dave Lynch at last week’s HackTrain Conference
 
FirstGroup chief information officer Dave Lynch is planning to push for rail passes to be removed from managers at the group’s train operating companies so that they can experience the frustrations passengers face in using the system first hand. He challenged other owning groups to work with First to implement the plan