Rail user satisfaction recovery is ‘fragile’

Overall satisfaction hits 83% after period of stable performance
 
There has been a significant increase in overall satisfaction with railway journeys
 
Rail passengers in London and the South East are more satisfied with their journeys after a long period of patchy performance. The result has been a significant increase in overall satisfaction with railway journeys in the latest National Rail Passenger Survey.
Published this week by independent watchdog Transport Focus, the Sprin