Rail reforms: What do passengers want?

 
While much debate has focused on what passengers should want, relatively little attention has been given to what actually works
 Rail is not always an affordable option
 The way we buy train tickets in Britain is changing. With the government pressing ahead with rail reform, now is the time to ask: what do passengers actually want? At Independent Rail Retailers (IRR), we believe rail should be affordable, reliable, and easy to use – but are we there yet?
Meet Jane –