Putting customers front and centre

 
Those taking decisions should always put themselves in the shoes of the passenger and ask whether what they will think reasonable
 Average bus speeds in central London are now down to 7.4mph (picture: Shutterstock)
 It was interesting to see the latest figures for bus passenger numbers (PT351). Most striking was the fact that numbers in London are declining, whereas those elsewhere continue to edge up. This is the opposite of the trend that applied when I was buses minister bet