People are rail’s missing ingredient

 
In its fixation with technology, the railway has forgotten the role of people in making the difference, particularly during disruption
 To commemorate Crystal Palace winning three trophies in a year and to be associated with incredible success, the Department for Transport last month unveiled the new Great British Railways (GBR) livery on trains in the team’s colours. All this bodes well for the railway’s shiny dawn of a new era.
Whilst I am supremely confident about Pal