Make passengers aware of rights, urges DfT

Train operators will be required to highlight compensation rights
  
The Department for Transport has announced that it will require train operators to raise passengers’ awareness of their right to claim compensation when trains are delayed. The move follows research by Transport Focus which showed that only 35% of eligible passengers claim.Although claims have trebled from just 12% of eligible passengers in 2013, the watchdog found that over half of passengers still do not know