Let’s get on and fix rail replacement

 
A new report by CMAC has shed light on an often overlooked but frequent aspect of the railway’s customer service proposition
 2026 has already brought two major shocks. FA Cup holders, my beloved, Crystal Palace, being knocked out of this year’s tournament by non-league Macclesfield, 117 places below them, was unwelcome. However, the other ‘shock’ was the publication of a report focused purely on the customer experience during periods in which train services