Great Western Railway's refund was way overdue

It took four months for me to receive my money back after the station machine and ticket office couldn’t trace my ticketI booked online two return train tickets from London to Exeter. When I went to collect them the station machine didn’t recognise my reference number. Nor did the ticket office computer. I was advised to ring Great Western. Ten minutes before departure I was still queuing on its automated system so gave up and found a GWR official on the concourse. He told me my only