Don’t be fooled by rail ticket office promises | Letters

The plan to cut staffing hours will make train travel a less attractive option, writes Sheila Cross. Plus letters from Lin Friend and Matthew PenningtonThe train operators’ claim that freeing station staff by closing ticket offices will improve customer service overall may sound sensible but is fallacious (Unions urge ‘final push’ to save England’s rail ticket offices, 1 September).What they don’t say is that they are cutting the hours when staff will be available &