Compensation for train delays? Make sure rail operators show you the money

Train companies must now offer the option of compensation in cash rather than vouchers, but not all of them are on boardThe words “travel chaos” have become almost as familiar at Christmas as turkey and tinsel, but this year rail passengers have something to cheer – those caught in delays can claim compensation in cash rather than vouchers. However, research by The Observer has found train firms don’t always make that obvious to customers.More than £25m was paid to