A quarter century of caring for customers

 
For almost 25 years Anthony Smith has represented transport users. He’s about to move on and leaves behind a strong legacy
 Anthony Smith received the ‘Lifetime Contribution to Transport’ award at this year’s National Transport Awards
 The internet was just a novelty, text messaging was starting to replace pagers, compact disc players were in their pomp, Connex ran two rail franchises, Manchester United were unstoppable, Tony Blair was prime minister and