People Are Using AI Bots to Fight Their Customer Service Battles

Source: Yahoo News - Top HeadlinesCustomer service representatives have gotten used to being asked by callers whether they are an artificial intelligence chatbot. But now, the people who provide customer service are finding themselves in an even stranger situation, because customers are increasingly using AI agents to call for help, sit on hold, and negotiate bills or cancel subscriptions, all while service representatives are left to wonder whether the caller is a human or a...