It's Not Easy to Apologize, But Doing It Well Can Salvage Relationships

Source: Star TribuneOur apologies are usually “woefully inadequate because we have a fundamental misunderstanding about their purpose,” said Guy Winch, psychologist and author of “Emotional First Aid.” “Most apologies tend to be excuses or justifications that neglect to address the feelings of the person to whom we’re apologizing.” Before you start to craft your apology, you need to remember the goal is to make the other person feel better, not yourself.