Is M&S right to scrap in-store music?

The news that Marks & Spencer is canning piped tunes will hit the right note with some shoppers, but experts say the silence may come at a priceIn its increasingly desperate bid to survive, Marks & Spencer has introduced some radical ideas in recent times – there was the pre-chopped avocado, then the celebrity designers. Now, it’s getting rid of the music in its stores. In a few weeks’ time, the tills will no longer be alive with the sound of muzak – good news if