More Than Half Of Consumers Feel Service Is An Afterthought

Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth Nearly three quarters of UK businesses see a direct link between customer service and business performance LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer...Source