Top Stories of 2024: How Boeing has communicated about 737 Max 9 disaster

Handling the aftermath of a life-or-death crisis is harrowing. Here’s what you can learn from Boeing.This story was originally published on Jan. 17, 2024. We’re republishing it as part of our countdown of top stories of the year. 
We’ve all seen the picture by now, the gaping hole in the side of an Alaska Airlines plane, passengers seated nearby, their oxygen masks dangling. Anyone who’s flown before can imagine what it must have felt like if we were sitting there, t