PR lessons from ‘You’ve Got Mail’

Here’s what media relations teams should take from the Meg Ryan and Tom Hanks romantic comedy. via GIPHY
“It’s not personal, it’s business,” claims Joe Fox, the enemy we all grew to love in the classic 1998 romcom, “You’ve Got Mail.”
Kathleen Kelly proceeds to explain, rather poetically, that there is nothing wrong with being personal. “Whatever anything is, it better begin by being personal.”
In this, one of my personal favorite N