Crisis communications lessons from Harvard’s response to attack in Israel

And a look at one college that met the moment.
Nearly a week later, organizations of all descriptions are still struggling to find words to respond to the unfolding tragedy in Israel and Palestine.
Universities find themselves in a unique position. As academic and community centers, many have an obligation to offer empathy and clarity in an uncertain time. As leaders of diverse groups of students and faculty, they must balance safety, free speech and support. 
And sometimes all those compet