Why Social Innovation Could Help Us Navigate The Unforeseen Consequences Of New Technology

In 2017, we’ve seen businesses across the board attempt to give customers what they want by harnessing the digital technologies now at their fingertips. The intent of those driving this change is customer-centricity, which is admirable. However, a broader perspective is crucial. For every new innovation that is created, something else will likely be replaced or changed radically – so the road to future technology must be navigated carefully lest we fall foul of unforeseen consequence