New computer systems are sending our fire engines to the wrong places

Stress levels are soaring at my fire brigade control room because our systems always crash and are riddled with errors. I worry lives are put at riskI have worked in a fire brigade control room for two decades – and things have changed drastically for the worst in the past two years. Now, every time I take a call my heart stops. Related: Emergency services face 'potentially catastrophic' communication gapContinue reading...