Esther McVey admits ongoing problems with universal credit

Changes in pipeline as DWP is accused of failing to respond promptly or take expert advice The welfare secretary Esther McVey has admitted there are continuing problems with the much-criticised universal credit system and signalled that further changes are in the pipeline.She also said Department of Work and Pensions (DWP) ministers and officials needed to listen more carefully to claimants, campaigners and frontline workers when they reported problems and complaints.Continue reading...