Errors Plague The Benefits System – But If You're Seriously Ill, It's Even Worse

One morning in January, Gill Willis checked her bank account. She had expected to see her familiar income and outgoings. Instead, she found a huge chunk of cash had been paid in without any explanation.At first, she was thrilled. “I just thought ‘this cannot be true’.” It was only when Gill read in the news that thousands of people who claim Employment and Support Allowance (ESA) had been underpaid for years, that she started to make sense of things. That’s bec