Birmingham: 'Each year the benefit system is more heartless'

In the run-up to the general election, six Guardian reporters are writing from constituencies across the country to find out what matters to you and in your area. In the second of a series of dispatches from Erdington, Birmingham, Nazia Parveen and photographer Christopher Thomond meet church leaders helping those in need – and struggling with the question of who is responsibleIn 2010, when David Cameron launched his “big society” project in Liverpool, he talked a lot about emp