Why and how brands should take advantage of Facebook Messenger bots

Bots are nothing new. In one form or another, they have been around for years. The term comes from a Czech word, robota, meaning 'forced labor'. The word robot first appeared in a 1920 play by Czech writer Karel Capek, R.U.R.: Rossum's Universal Robots. 
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Now robots vacuum the floor, they paint cars, they mow the lawn, they make your coffee. Any computer is ultimately a robot; it’s a machine which is forced to perform a task. Of course, bots come in all shapes and sizes with