Unlocking the secrets of client satisfaction

For two years running, Ink Digital has topped its category in The Drum’s Independent Agency Census, based on client recommendations. The Drum Network spoke to Ink’s Louise Adu to uncover the secrets of ensuring your hard-won clients remain fans of your agency…
 
What are the key things for an agency to deliver to lead to client satisfaction?
Keep your promises, be nice, friendly and honest. It’s not always about delivering great news, sometimes it’s about how