The future looks complicated for utilities – can social be the saviour?

When was the last time you went to your bank? Or spoke to them on the phone?
I was asked this the other day during a chat with a Fintech investor. It is clearly not something I think about all the time but the answer made me realise how little contact I have with something that is so fundamental to my life. But it doesn’t matter. It doesn’t make me think any less of them or that I should seek an alternative, far from it, I am happier than ever with the service, because I don’t