TfL jumps aboard the chatbot revolution

Transport for London has become the latest organisation to embrace the chatbot revolution with the launch of its very own TravelBot to field customer service queries sent via social media.
The AI powered social media tool will free up staff to focus on other matters by engaging in timetabling conversations with prospective travellers on Facebook Messenger, where it will offer service updates, relay bus departure and arrival times, and provide travel maps.
For the service to work passengers must