#SMBuzzchat: We Make Awesome Sh's Syd Lawrence on how brands should be using chatbots

An army of Chatbots have found their way on to Facebook Messenger, Line and more this year, but what is the best way for brands to use them? 
To discuss the mechanics of branded bots, the chief executive and co-founder @ We Make Awesome Sh, Syd Lawrence, recently joined The Drum's head of social Adam Libonatti-Roche on the #SMBuzzchat sofa. 
On Facebook's Bots for Messenger platform, through which users can make customer enquiries and order everything from pizza to an Ub