Smartening the middle-man: how AI can maximise impact across customer journeys

Data, data, data. The opportunities are endless. Florent Coudyser, industry director at Relay42, explores how we can use this data to improve the travel booking process, and use informed technology to help brands upsell and connect.
The world is our oyster, and as the rise of transport makes it seem smaller, the digital marketplace for travel gets bigger
Metasearchers and airlines each agree that the line between product and service is blurring; customer journeys are now a shared responsibility,