Singapore telco StarHub launches new innovation and operations centre Hubtricity

Singapore telco StarHub launched new innovation and operations centre, Hubtricity, to monitor fixed, mobile and pay TV networks and services.
These offerings will be monitored on how they are performing via customer responses via real-time call centre and social media analytics. This is with an aim to reduce response times to service disruption, which seems to take a leaf out of a recent survey stating the importance of response times to APAC consumers.
Having such monitoring capabilities allow