05-08-2016 11:09 via thedrum.com

Offline, online, in-store and over the phone: We’re all experience designers now

Service Design. Immersive Design. Interaction Design. Experience Design.
The 21st Century communications agency is awash with modifying nouns, and it seems like everyone wants to rebrand themselves as a designer. My plumber now offers her services as a liquid flow designer, and my cleaner has just doubled his rates on the back of a rebrand as a hygienic environment designer. 
For those us who make a living bringing order to chaos by the application of branding,
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