‘No one should ever be mistreated this way’: United issues a new statement, promising to ‘fix what’s broken’

After releasing what some have called a defensive non-apology with no humanity, United Airlines CEO Oscar Munoz is out with a new statement about the re-accommodation heard around the world, saying United takes full responsibility and will “fix what’s broken so this never happens again.”
The statement promised a thorough review of crew movement, as well as policies for incentivizing volunteers in oversold situations and an examination of how United partners with airport authori