Karen Kaplan: What women want (not the movie version)

As a woman, mother, and agency CEO in this business for thirty years, it would be reasonable to assume I know what women want — that I’m keenly attuned to the needs of our agency’s female talent, potential employees, and those of the female consumer, right? 
Well, maybe. One thing I do know is that nobody knows everything. And there’s never been a more important time for agency leaders to park their egos at the door, ask what they could be doing better, and be o