Grey London secures Grace Francis as experience planning partner

Grey London has snapped up former Isobar UX and content partner Grace Francis to join to the innovation and tech team as an experience planning partner.
Having previously worked with the agency on its Marks & Spencer pitch, she will lead the development of the agency’s experience strategy capability, bringing together digital strategists, UX leads and data analysts.
Wayne Brown, chief operating officer at Grey London, said: “Grace’s know-how in service design, product