From free range to battery travel: has the industry lost its human touch?

‘To travel is to live’. So said Hans Christian Andersen. And that still rings true today. This year, UK consumers are investing in holiday and travel plans more than ever, to the detriment of high street retailers and fashion brands. Sterling might not be the currency of flavour right now but we're making darn sure that doesn't spoil our holiday plans. But how are the travel industry reacting to our increased emotional and financial investment?
Unfortunately, not as well as we’