Do it yourself: the rise of Intelligent Self-Service

For those unaware of the concept, Intelligent Self-Service (ISS) is the use of a collection of several different technologies to allow customers to get the information they need as quickly and efficiently as possible within the right context. ISS encompasses community features, such as public forums, blogs and also knowledge base, chatbots, automated telephony, intelligent virtual assistants and more, powered by an open, modular Artificial Intelligence (AI) engine.
ISS connects the customer jour