BBC accused of providing inaccurate complaints data

The BBC has been accused by The Times of reporting ‘fake news’ after it emerged that the broadcaster had been issuing inaccurate data on its complaints processes to its own board.
The broadcaster was found to have misled its board for over by overstating the speed of its responses to serious complaints, by exaggerating the proportion thought to have been resolved in time.
Systemic errors were found in reported data throughout 2017-18, with the result that the percentage of complaints