#AskEddie: Southern Rail's work experience success spotlights expectation gap on Twitter

A Southern Rail social media work experience teen delighted Twitter but he couldn’t make the trains run on time.
As a summer story, Eddie the Southern Rail Twitter intern delivered. It was irreverent, intriguing and heartwarming.
A 15-year-old student managed Southern Rail’s social media account for two days last week, inviting questions via the hashtag #AskEddie.
Eddie’s online banter was so good that many people in the business, myself included, mistakenly believed that South