From Visibility to Governed Action: Engineering the Decision Architecture

Visibility becomes operationally valuable only when it feeds a governed decision architecture. The design problem is to connect events to context, authority, escalation, and executable action rather than simply create another place to observe exceptions.
A control tower that tells you a shipment is late has done the easy part. The harder question is whether the organization can decide what to do while there is still time to change the outcome. That is why control towers should now be judged as d