Intolerable call centre abuse

“If you worked in a hospital or library or other public place, people would be prosecuted for the abusive names and personal attacks we have to deal with. Yet because we work in a call centre, we are just expected to get on with the job,” said Nick Coyne of British Gas, Yorkshire-Humberside branch.
“While most callers are reasonable, there is always a proportion who are unreasonable and some who are extremely abusive. In workplaces with already generally high levels of distress