Derbyshire design in a barrier to the customer

EditorialDerbyshire Libraries have telephones. Their numbers are clearly visible on their webpages. And, despite the best efforts of the council, most of them still have staff in them to answer the telephones. They also have computers which allow staff to renew books. Simple. But, from now on, if you phone one of these libraries, you won’t be able to renew a book. Because the council doesn’t want you to and is deliberately putting a barrier in your way. For those without online acces