Why Recruitment Agencies Need to Start Thinking About Workflows, Not Headcount

The second session I attended at the TEAM conference was from Wendy McDougall of Firefish Software, and it tackled a topic that I suspect made a few recruitment business owners slightly uncomfortable.
For years we’ve all known what growth looks like in a recruitment agency. If you want to increase revenue, you hire another recruiter. If you want more delivery capability, you add a resourcer. If you need more management, you promote a team leader. It’s the model most of us have g