The Recruitment Rule I’d Break: Stop Rewarding Call Volume

This post by Farid El Machaoud at Wiggli is part of our blog series, “The Recruitment Rule I’d Break”.
If there is one rule I would break, it is measuring a recruiter’s value by how many calls they make.
Every desk I have run tracked it. Dials logged. Sendouts counted. A leaderboard rewarding whoever dialled the most. When I launched Gentis, the first years I worked on that model too, but moving away from that has had a huge impact on billings, as that number was not a KP