Job cuts may intensify as IBM plans to use AI to replace 30% of back office jobs

IBM plans to use artificial intelligence (AI) to replace 7,800 jobs over the next five years, CEO Arvind Krishna said in an interview, sparking fears of widespread job losses across industries.“Comments, such as the ones Arvind made, validate the claims that AI can reduce support jobs and hence costs for the company. It will set the direction for other enterprises to look for similar opportunities in their support functions,” said Pareekh Jain, lead analyst at Pareekh Consulting.IBM