It’s not me, it’s you: How to keep up with Microsoft cloud services trouble

Microsoft 365’s hosted email recently had an issue where it filtered out proper email, wrongly designating it as junk mail. While the problem was remedied quickly, it highlighted something important: with cloud services so prevalent now, you need to know just who to blame when a problem occurs. If a cloud service is down, how can you determine whether the issue is with it — or with you?There are actually a variety of ways to figure out what’s going on. Here’s my rundown